Authorized delivery worldwide
Questions regarding address verification or order tracking? Contact patient support
Returns & refund policy
Statutory compliance and dispensing standards for registered medical patients
Final sale regulations
All medical cannabis sales are final, subject to applicable laws and regulations.
Please verify your order details before completing your purchase.
Returns and exchanges are not accepted unless required by law.
Damaged or incorrect orders should be reported promptly to customer support.
Opened goods cannot be returned or re-dispensed under state law.
Defective hardware & dispensing errors
Report defective devices or dispensing errors to customer support promptly.
Include your order details and supporting photos where applicable.
Eligible issues will be reviewed and resolved in accordance with applicable regulations.
Replacements, refunds, or other remedies are subject to local laws and store policy.
Hardware claims require proof of purchase and original batch tracking info within 14 days.
Inspection & claim verification process
To initiate an audit on a malfunctioning unit or dispensing error, retain all original compliance packaging bearing the state batch QR tag, lot identification number, and your dispensary receipt slip. We cannot service units stripped of their official compliance labels or items damaged through misuse, improper storage, or liquid exposure.
Do not discard compliance boxes, batch QR codes, or register receipts before inspection.
Resolution & store credit protocol
Upon review by our inventory compliance officers, verified claims receive a direct replacement or an immediate dispensary store credit balance applied to your patient account. Because banking guidelines for regulated medical cannabis disallow standard credit card charge reversals, all approved adjustments are recorded on your secure dispensary ledger for use toward subsequent orders.
Approved claims are credited directly to your registered patient account ledger.
If you encounter a defective electronic unit or have questions about a recently dispensed order, our licensed customer support team is available during operating dispensary hours. Please have your order number and product batch QR tag ready.
Candy Buds Exotics · 1234 Wellness Ave, New York, NY 10001
Privacy policy & patient data consent
How Candy Buds Exotics verifies age, protects confidential medical dispensary orders, and secures patient records under New York State regulations.
Data collection & age verification
Mandatory identification verification and transactional record retention.
Pursuant to New York State Office of Cannabis Management (OCM) guidelines, all patients must present a valid government-issued photo ID confirming age (21+) and an active New York State medical cannabis registry identification card prior to placing orders.
We collect strictly required personal credentials during account creation: legal name, date of birth, residential delivery address within New York State, and state patient certification numbers.
Transactional records, including dispensing timestamps, product batch numbers, and quantity thresholds, are preserved under state-mandated compliance schedules and archived in secure, restricted-access databases.
Clinical & order privacy
End-to-end encrypted dispatch and unmarked outer packaging standards.
All medical consultations, order logs, and patient product selections are encrypted at rest using AES-256 standards and transmitted via TLS 1.3 protocol. Dispensary staff access files solely on a need-to-know fulfillment basis.
Deliveries are fulfilled in discreet, unmarked, tamper-evident child-resistant packaging. Couriers and shipping documentation bear no outer product descriptions or visible references to cannabis.
Digital payment and order confirmation tokens are processed through compliant third-party gateways; we never store raw financial account digits or unmasked card numbers on local dispensary infrastructure.
Patient consent & digital rights
Transparent control over cookies, communications, and record requests.
Essential session cookies are utilized exclusively to authenticate patient logins, safeguard your active dispensary cart, and retain verified age status across sessions.
Optional communication notices regarding regulatory order status, dispensary inventory replenishments, or consultation appointments require express opt-in and may be revoked anytime through your account settings.
You retain the right to request an electronic transcript of your stored profile details or request profile deletion, subject to mandatory statutory retention rules mandated by New York health authorities.
Third-party disclosures & security
Strict prohibition on commercial data brokers and uncertified access.
Candy Buds Exotics strictly maintains patient confidentiality. We never sell, rent, monetize, or barter patient information, contact details, or order histories to advertising networks or third-party brokers.
Disclosures occur solely when mandated by valid state court order, authorized verification by the New York State Office of Cannabis Management, or trusted delivery logistics partners under binding confidentiality covenants.
Security evaluations and simulated vulnerability testing are conducted on regular quarterly cycles to maintain state regulatory certifications.
Regulatory contact & privacy officer verification
For patient verification inquiries, formal record transmission requests, or statutory compliance filings, reach our dedicated privacy team directly.
Terms of service & operational agreement
Governing licensed medical patient access, verified delivery protocols, and state compliance across New York.
Statutory regulatory notice
NY State OCM License AuthorizedCandy Buds Exotics operates in direct compliance with the New York State Office of Cannabis Management. All medicinal cannabis products are lab-tested, tracked via state seed-to-sale protocols, and dispatched exclusively to registered patients holding active New York certification.
1. Age & identification requirements
In compliance with the New York State Office of Cannabis Management (OCM), access to our formulary and purchase of regulated medical cannabis is strictly limited to verified New York State residents who hold a valid patient certification or designated caregiver registration. Every patient must present an unexpired government-issued photo ID alongside their active registry identification card upon delivery.
Orders placed by individuals unable to satisfy statutory age or registration requirements will be cancelled and reported pursuant to state tracking regulations.
2. New York State purchase limits & delivery rules
Statutory purchase maximums are strictly enforced per New York medical cannabis regulations. Patients may acquire up to a 60-day supply of approved cannabis formulations as determined by their certifying medical practitioner. Delivery is restricted to verified residential addresses located entirely within designated New York delivery zones. Deliveries cannot be completed on federal property, public grounds, or outside authorized geographical boundaries.
3. Electronic orders, formulations & availability
Product listings, cannabinoid profiles (THC, CBD, terpenes), and batch-specific Certificates of Analysis (COA) reflect independent laboratory testing. Inventory availability is updated in real time. Candy Buds Exotics reserves the right to adjust or decline electronic submissions where an order exceeds permissible physician dosing allotments or regulatory maximums.
4. Medical disclaimers & patient responsibility
Content published on this platform is provided for regulatory reference and operational guidance. It does not constitute formal medical diagnosis or specific treatment prescriptions. Patients should consult their registered certifying practitioner regarding potential medication interactions and personal dosing regimens. Store all cannabis products securely in child-resistant containers away from minors and domestic pets.
5. Limitation of liability & dispute venue
Candy Buds Exotics operates as an authorized dispensary pursuant to New York State Cannabis Law. Except where prohibited by statutory law, our liability is limited strictly to the value of goods purchased. Any dispute, claim, or regulatory controversy arising from services or delivery shall be governed by the laws of the State of New York and submitted to competent jurisdiction in New York County.
Questions regarding compliance or records
If you have questions regarding state purchase limits, delivery confirmation, or your patient profile, contact our compliance support team.
Age Verification & Medical Eligibility
Authoritative standards under the New York State Office of Cannabis Management
Mandatory requirements for non-medical orders delivered within New York State.
- Valid physical photo IDState-issued driver license, non-driver ID card, or unexpired passport. Digital scans or photos on mobile screens cannot be accepted.
- Minimum age of 21All adult-use customers must be at least 21 years of age on or before the order date. Birth dates are verified during checkout.
- In-person inspection at deliveryOur licensed delivery courier must inspect physical government identification and scan the barcode before handing over any package.
Compliance criteria for certified patients and officially authorized caregivers.
- NY registry certificationActive patient certification issued by an authorized New York State healthcare practitioner registered with the Office of Cannabis Management.
- Registry ID or approval documentationPhysical Registry ID card or official state approval document alongside government photo identification matching the patient record.
- Designated caregiver authorizationCaregivers must present their official New York designated caregiver registration card and matching state photo identification.